How We Ship
We ship UPS for the majority of all orders*. Merchandise exceeding the UPS standard weight and size must be shipped via motor freight or air freight. Truck shipments are priced individually based on location and weight. The minimum truck shipment is normally about $100.00 and that is a minimum of 100lbs. Anything over that will be an additional charge. We make sure to get the best service and the most economical rates on all orders. Customers are responsible for charges of shipments that need to be expedited or shipped air and those prices will vary on location and weight. We do not have a C.O.D option. * All Shipping Cost you see on this website & on our Catalogs are for Domestic US Shipping Only. All other countries including Canada will incur Additional Charges.
Canadian Customers : Please click on following links for more valuable info
The Denny Manufacturing Co. strives to provide the highest quality products in the photographic industry. If you are not satisfied with your purchase, we do offer a 30 day return policy.
Please contact us within 30 days of receipt of your order. [email protected] or 1-800-844-5616 All Return packages must have an RA# clearly written on the outside of the package.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No refund or store credit will be issued until all items have been inspected and approved by Denny Mfg.
All returns must be approved by a Denny Mfg. representative and a Return Authorization number will be issued. All returns are subject to a 15% restocking fee.
Several types of goods are exempt from being returned, refunded, or exchanged. We cannot accept any type of return for digital backdrop files, final clearance priced items, custom products, or any holiday themed backdrop or prop.
There may be certain situations where only partial refunds are granted. Denny Mfg. reserves the right to make decisions concerning partial refunds.
*****Denny Mfg. will not be liable for any problems with your purchase if notification is not received within 30 days of receipt of your package. No returns/refunds/exchanges will be accepted.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a 3-5 business days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We may issue a store credit if you are unsatisfied with your purchase of a clearance item (up to discretion of Denny Mfg.), however we must be notified within 30 days of receipt of such item and you will be responsible for all shipping charges to and from Denny Mfg. You also may be responsible for a restocking fee of 15%.
We may be able to exchange items if they are defective or damaged. If you need to make an exchange, send an email to [email protected] or call 1-800-844-5616 ext. 722 to obtain a RA# which must be affixed to the outside of the box. All exchanges may be subject to the 15% restocking fee.
If you happen to receive a shipment that is damaged in transit, please make notes on the bill of lading or refuse the package. If you take possession of a damaged package you will need to contact Denny Mfg. within 10 days of receipt so we can file a claim with the carrier. After 10 days Denny Mfg. will not be able to issue any type of refund or exchange.
You will be responsible for paying for shipping costs for returning any item. Shipping costs are non-refundable. You will also be responsible for the original outgoing shipping charges as well.
If you are shipping an item over $75, you should consider using a traceable shipping service and insure the package for the full value.
Return all items to:
The Denny Manufacturing Company
RA # ____ Attention Customer Service
3007 Dial St
Mobile, AL 36612