Let’s ensure your file meets the following requirements:
- Full Scale(inches) at 72dpi RGB - saved as highest quality JPEG (Adobe Photoshop user should choose file Save as JPEG with a 12 - Max Quality setting.)
- Upload file size limit is 200mb/file(when using our file upload option).If larger file needs to be uploaded,please contact us for instruction.
- If your uploaded file is 2- 9mb, it may take up-to two minutes for file to process after you upload & click on the Green Save & Continue Button. The website will begins processing your file immediately after you click that button,once file is ready, continue with the steps to complete your order.
- If you are placing an order for multiple custom backdrops, please organize all upload ready files in one folder on your desktop, then choose the material, size of the backdrop & upload the file, add to the cart, continue this process for rest of the backdrops on your order, any long delay between adding backdrop/upload files might trigger an error by closing your session. If this happens you will have to start the whole process over.
- File uploading time & file processing time depends on your internet speed & file size.